Delete your account

Sign in with the phone number and password linked to your Hezhin account. After your identity is verified, you can review the account and permanently delete it.

How account deletion works

Enter the phone number and password linked to your Hezhin account.
Review the account details shown after sign-in.
Type YES and confirm permanent deletion.

Data permanently deleted

Customer profile and authentication account
Saved delivery addresses and address notes
Favorite products
Notification preferences and push-notification tokens
Personal Notification Center records

Limited data retention

Hezhin may retain only limited records when required by applicable law, for security and fraud prevention, dispute resolution, or legitimate accounting and business recordkeeping. Any retained records are kept only for the legally required or reasonably necessary period and are not used to recreate the deleted account.